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Affidian Federal Credit Union is looking for a Branch Manager for their location in Aurora, Colorado. We need a passionate, knowledgeable, and experienced person to lead our team.

The Credit Union's branch is located at 992 Potomac Circle, Aurora, CO. The Credit Union hours are Monday thru Friday from 8:00 am to 5:00 pm with an occasional start time of 7:00 am.

This position is a full-time in office position. The pay range is between $62,000 to $90,880 and will commensurate with experience. In addition to a competitive salary, the Credit Union offers a comprehensive health benefits package, a generous PTO plan, paid holidays, and eligibility for participation in the 401K plan.

Primary Function:

Manage and maintain a healthy branch office through positive and timely interaction with staff and members. Responsible for branch operations and management of Tellers, Universal Associates, Member Service Representatives, and Consumer Lenders. Must be able to create a positive and motivating atmosphere through strong leadership abilities that will develop staff and increase growth for the Credit Union.

Duties and Responsibilities:

Managing:

Manages the operations of the branch.
Oversee branch employees by assigning work, answering questions, solving problems.
Provide member service for walk-in clients and over the phone.
Ensure all employees are following Gold Standard Member Service.
Performs routine inspections to ensure accuracy of the following:
- Cash vault, teller cash drawers, vouchers, etc.
- Audit reports.
- GL recons related to the branch.
- Employee work (teller receipts, new account/loan folders).
Creates necessary branch reports, including monthly management report.
Has a thorough understanding of AML/BSA regulations.
Manages the performance of all employees which include:
- Enforcing Credit Union policies & procedures in the form of verbal and/or written communication.
- Evaluating employee performance in the form of written evaluations.
- Conduct one-on-one meetings with individual employees to ensure goals are being met and that performance is being monitored and measured for accountability and/or any additional training.
- Performs other duties as requested or needed.

Development:
Responsible for making sure staff is properly trained and informed by:

Training/ Coaching in practices and procedures, applicable to each position.
Hold weekly department meetings to discuss or review problems or explain new procedures.
Ensure staff completes assigned yearly training duties assigned from Executive Management.
Ensure continuing education/development for self.

Member Service:

Ensure an on-going environment that is member-friendly, to succeed in our goal of “providing an unparalleled member experience”.
Assist in business development functions and community events.

Leadership:

Recommends, administers, and adheres to policies and procedures for overall branch operations.
Ensure employees are trained and accountable for knowing and helping to meet organizational goals.
Review long-term employee goals periodically to facilitate a healthy succession plan. Utilize training certificate programs to aide employees’ growth plans.
Bring resolution to employee and/or member complaints to ensure an appropriate level of service recovery.

Performance Standards:

Must have strong knowledge of banking operations and procedures.
To provide courteous, friendly, timely, and professional service to all members and staff in an accurate manner.
Maintain a professional appearance and work environment.
Comply with all the published directives and expectations of the Affidian CU Employee Handbook.
Support all internal and external educational opportunities.
Support all corporate goals and objectives.

Skills Required:

A significant level of trust and diplomacy is required, in addition to a normal courtesy and tact.
This position involves motivating or influencing others.
Strong customer service skills and strong cross-selling skills.
Must be professional with verbal and written communication skills.
Proficiency in computer skills and knowledge of other office machines.

Education and/or Experience:

Must have worked in a financial institution for a minimum of three years, with at least one year’s experience with a Credit Union.
Minimum three years of experience in management and managing staff.
Bachelor's Degree in a business and/or management field.

This job description may not be a complete statement of all duties and responsibilities comprising this position.

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Apply for Branch Manager - Banking at Affidian Credit Union